FAQs
Q: What is Vermeil?
A: Vermeil is a type of jewellery made from a layer of gold that is plated over Sterling Silver. Our vermeil jewellery is plated with 18K gold for a luxurious finish.
Q: Are your gemstones natural?
A: Yes, all of our gemstones are natural and ethically sourced.
Q: What is the quality of your jewellery?
A: Our jewellery is made with high-quality materials, including 18K gold-plated vermeil, natural gemstones, and natural pearls. We take great care to ensure that our products meet our strict quality standards.
Q: Can I wear your jewellery in the shower or while swimming?
A: We do not recommend wearing your jewellery in the shower or while swimming as exposure to water and chemicals can damage the finish and gemstones. We recommend removing your jewellery before bathing, swimming, or engaging in any strenuous activity.
Q: How can I clean my jewellery?
A: To clean your jewellery, we recommend using a soft, non-abrasive cloth and mild soap and water. Avoid using harsh chemicals or abrasive cleaners, as these can damage the finish and gemstones.
Q: Can I track my order?
A: Once we have shipped your order, we will email you a tracking number so you can keep track of your delivery.
Q: What is your return policy?
A: We accept returns within 14 days of purchase for items that are unworn and in their original condition and packaging. Please see our Shipping & Returns page for more information.